New Business Ideas

Every Customer Service Training Program that I ever attended preached the same old adage: “Put a smile in your voice, your customers can hear.” Well, in the world by phone, this is not the right direction to take. I “heard” that sounds more sarcastic smiles and irritated more than excited and enthusiastic.

But face to face [...]

In today’s competitive sales market, preparation is everything. Often it’ll mean the difference between getting the opportunity to meet with the decision maker and being able to have a productive meeting with a prospect. Pre call preparation can either be an asset or a detriment to your competitors. You need to be able to understand [...]